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Shipping Policy

Welcome to AG1 Gloves! We pride ourselves on efficient shipping methods, secure packaging, and transparent costs. Our aim is to provide a seamless delivery experience, ensuring your order reaches you in top condition and on time.
We understand the importance of clarity, which is why we have simplified our shipping policy to make it easy for you to comprehend. At AG1 Gloves, we value your trust and strive to maintain it at every step of the shipping process.

Return & Exchange Policy

At AG1 Gloves, we want you to shop with confidence. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return and exchange policy. We believe in fair and straightforward solutions, and our goal is to ensure that you are delighted with your experience.
Our return and exchange process has been designed with your convenience in mind. We are committed to addressing your concerns promptly and effectively, so you can make your purchase knowing that you are supported every step of the way.

GOALKEEPER GLOVES DELIVERY AND RETURN POLICY

Delivery:

 UNITED KINGDOM


🚚 UK Tracked Standard (£3.69)

👉 Delivered in 2-3 working days

👉 Delivery days are Monday – Saturday

👉 Email and SMS tracking provided (if mobile number supplied)

👉 Unavailable to Channel Islands and Scilly Isles


🚚 UK Tracked Express (£5.20)

👉 Delivered in 1-2 working days

👉 Delivery days are Monday – Saturday

👉 Email and SMS tracking provided (if mobile number supplied)

👉 Unavailable to Channel Islands and Scilly Isle

 

🚚 UK Next Day Mon – Fri (£6.45)

👉 Delivered next day

👉 Delivery days are Monday – Friday only

👉 Must be ordered by 15:00 for next day delivery

👉 If ordered after 15:00 on Friday, delivery will be made Monday

👉 Fulfilled by Fed Ex

👉 Email and SMS tracking provided (if mobile number supplied)

👉 Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles
 


🚚 Channel Islands Tracked Standard (£9.40)

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👉 Delivered in 7-10 working days

👉 Delivery days are Monday – Saturday

👉 Email and SMS tracking provided (if mobile number supplied)

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🚚 Northern Ireland - Standard  (£6.20)

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👉 Delivered in 3- 5 working days

👉 Delivery days are Monday – Saturday

👉 Email and SMS tracking provided (if mobile number supplied)

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🚚 Northern Ireland - Express  (£6.20)

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👉 Delivered in 1-2 working days

👉 Delivery days are Monday – Saturday

👉 Email and SMS tracking provided (if mobile number supplied)

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 EUROPE

✈️ European Tracked Standard (£13.50)

▶️ Delivered in 5-7 working days

▶️ Delivery days are Monday – Saturday

▶️ Email and SMS tracking provided (if mobile number supplied)

 
 AUSTRALIA

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✈️ Australian Tracked Standard (£20.50)

▶️ Delivered in 7-10 working days

▶️ Delivery days are Monday – Saturday

▶️ Email and SMS tracking provided (if mobile number supplied)

 

 UNITED STATES

✈️ United States Standard (£14.50)

▶️ Delivered in 4-8 working days

▶️ Delivery days are Monday – Saturday

▶️ Email and SMS tracking provided (if mobile number supplied)

 

 REST OF WORLD


Note: Rest of World delivery fees will vary by which zone your country falls within (zones 1-4). What zone your delivery address is in and the fee will be clearly communicated at checkout.

✈️ International Standard Zone 1 (£11.50)

📌 Delivered in 10-14 working days

📌 Delivery days are Monday – Saturday

📌 Email and SMS tracking provided (if mobile number supplied)

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✈️ International Standard Zone 2 (£16.50)

📌 Delivered in 10-14 working days

📌 Delivery days are Monday – Saturday

📌 Email and SMS tracking provided (if mobile number supplied)

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✈️ International Standard Zone 3 (£26.50)

📌 Delivered in 10-14 working days

📌 Delivery days are Monday – Saturday

📌 Email and SMS tracking provided (if mobile number supplied)

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✈️ International Standard Zone 4 (£36.50)

📌  Delivered in 10-14 working days

📌 Delivery days are Monday – Saturday

📌 Email and SMS tracking provided (if mobile number supplied)           


Return & Exchange Policy

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REFUND POLICY


We accept refunds under the following circumstances:

  • The product is still sealed and in original packaging

  •  The product has not been used or worn

  •  The product has a genuine fault or defect upon arrival

  •  The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

 
RETURNS POLICY


Terms & conditions of returns:

  • The product must be returned within 30 days of purchase - we cannot accept returns later than this

  • Products must be returned in original condition & packaging

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Unfortunately, we cannot refund:

  • Shipping costs

  • Contact latex gloves with protective palm plastic removed

  • Gloves with Glove ID (unless the glove has a genuine defect or fault upon arrival)

  • Products returned after 30 days since purchase

  • Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more (please see our glove care page HERE for more information)

  • Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging

 
Returns Address


Please return, with a covering letter outlining your request for exchange or refund, to:

Returns Dep.
AG1 Gloves
1 Kentish Mansions

London Road

Tunbridge Wells

TN1 1DD
United Kingdom

 

Please note:

Delivery addresses that include an error or have been incorrectly added by the customer and result in the order being returned to our warehouse will not have their shipping charge refunded if the customer chooses a refund. If the customer would like us to resend the order an additional shipping cost may be charged.

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